Terms and Conditions

April 2024

Transportation Information

(Please note that 1 to 6 Passenger Minivan capacity is subject to luggage/cargo limitations depending on the number of passengers)

For the Minivans transportation option, we may use the following type of vehicles to fulfill bookings at our discretion as follows: Grand Caravan, Toyota Sienna, Honda Odyssey, Chrysler Pacifica, Chrysler Voyager, and/or Kia Sedona
Additional cargo/luggage capacity may be available through a Rooftop Cargo Box or Pull Behind Trailer for additional fee’s
CHILD CAR SEATS: Our minivans are not exempt under the Alberta Occupant Restraint law, and Child Car Seats for up to 6 years or up to 40 lbs. are required by law in Alberta. There is a $162 fine if caught not complying with the Alberta Occupant Restraint law. You may provide your own child car seat if you wish. However if you do not have one then there is a $35 fee that will cover the cleaning and sanitizing of each child car seat provided for every trip to ensure the safety of your child. See here: https://www.alberta.ca/child-seats

Gratuity is not included in the base fare
If you are entering Banff National Park, there is an entry fee of $10.50 fee per person or a fee of $21.00 for Family/Group at the gate just after the City of Canmore highway exits.
Child Car Seat (Required by Alberta law for children up to 6 years or up to 40 lbs.) Available for an additional cleaning fee of $35 per child seat provided per trip upon request.

We may arrive 10 to 15 minutes prior to your scheduled pickup time, please allow at least 20 minutes from your flight arrival time when scheduling to accommodate for the time it takes to clear customs and retrieve your luggage. Please note some flights especially international flights can take 20 to 60 minutes to retrieve luggage and/or clear customs.
Please note there will be a $50 per hour late fee for delays on pick up if you are unavailable for pickup after 1 hour from scheduled pickup time.
For international flights. Please notify us as soon as possible of delays, cancellations, or if you are referred to secondary customs inspections. Rescheduling due to referrals to secondary customs inspection may take hours and may incur late fees up to the full cost of new booking.
For international arrivals, we will meet you in meeting area D after you clear the customs and pickup your luggage, and have exited past the customs counter through the secure doors to the walkway leading to meeting area D
For domestic arrivals, we will meet our clients either by the luggage carousal or meeting area A, B or C depending on your flight gate.
We will attempt to reach you upon arrival via your provided contact information through text, phone, and/or email.
We will also be holding a sign such as a Paper/iPhone/iPad with your name on it.

For hotels and other locations

We will attempt to reach you upon arrival via your provided contact information through text, phone, and/or email.

BANFF: If you are travelling to Banff or Lake Louise, please be sure you have obtained a National Park Pass with your itinerary, if you haven’t obtained one yet, this can be obtained at the Banff National Park Gate by Canmore while on the way to your destination. Please check your travel itinerary, hotel, or with your travel agent to determine if you have paid these fees already. The fees charged per person or as a group per day and are found here at https://parks.canada.ca/pn-np/ab/banff/visit/tarifs-fees
RADIUM HOT SPRINGS: If you are travelling to Radium Hot Springs, please be sure you have obtained a National Park Pass with your itinerary, if you haven’t obtained one yet, this can be obtained at the Banff National Park Gate by Canmore while on the way to your destination. Please check your travel itinerary, hotel, or with your travel agent to determine if you have paid these fees already. The fees charged per person or as a group per day and are found here at https://parks.canada.ca/pn-np/bc/kootenay/visit/tarifs-fees

To receive a full refund, travelers may cancel up to 24 hours before the experience’s start time in it’s local time zone. No refunds will be given within that time period
Rescheduling before or during these 24 hours may be available due to illness, flight delays, or flight cancellation if we are notified before the driver’s departure to the scheduled reservation pickup location on a case-by-case basis.
Please notify us as soon as possible if you are referred to secondary customs inspections. Rescheduling due to referrals to secondary customs inspection which can take and may incur late fees or up to the full cost of a new booking.
We may reserve the right to cancel a customer’s booking at anytime for a full refund or accommodate a rescheduling in case of bad weather and/or dangerous conditions on route or in the departure or destination area, for example, bridge or road closures with no viable alternative route, snowstorms, flooding, tornadoes, and/or fire
All payment processing fees are non-refundable

Please notify us by phone and in writing by e-mail as proof of your request for any cancellation or rescheduling requests, so we can do our best to accommodate your requests as soon as possible
Cancellations and refunds available in the first 24 hours from time when the booking is made
Cancellations and refunds available up to 7 days prior to the scheduled booking
No refunds for cancellations within 7 days of scheduled booking, however the option of rescheduling of the booking is available subject to our availability up to 24 hours prior to the booking or the option of a credit voucher can be given, valid for up to 1 year from time of a booking. Vouchers can not be refunded for currency
Rescheduling is available subject to our availability due to flight delays, we will monitor your flight with the flight information provided to us, please keep us up to date as best you are able to
All payment processing fees are non-refundable

We understand your travelling experience can be frustrating and exhausting, but we do request that you please be respectful of our employees and other clients, and we will do our best within reason to ensure a positive experience
However, any form of physical, verbal, mental, and/or sexual abuse of our employees or other clients will not be tolerated and will result in the immediate termination of the trip for the client with no refund, and the authorities will be notified immediately to investigate any criminal accusations